CASE PROCESSING & INCIDENT REPORTING 

Safety System Management

Hosting, configuration, customization, and maintenance of leading pharmacovigilance, medical device vigilance, and cosmetovigilance systems for global and local compliance, adverse events analytics, and insight generation

  • Data centers in the US and Europe ensure the highest levels of data protection
  • Multi-tenancy models for highly scalable models that are up-to-date with the latest dictionary, feature, and system updates
  • Highly experienced techno-functional consultants responsible for creating business rules, custom reporting, data migration support, training, and process optimization

Expedited Reporting Analytics

PV-system agnostic solution to capture expedited reporting requirements and determine over-reporting and under-reporting of expedited cases.

  • Centralization of requirements gathering from global and local stakeholders to define expedited rules
  • Daily report of missed alerts
  • Periodic and ad-hoc reconciliation of cases with local safety officers and license partners

Case Reconciliation

Cloud-based web application to automate case reconciliation by comparing safety database listings with vendor/partner listings

  • Simple user interface to upload listings
  • Report-ready output with a timestamp and user email ID for traceability
  • Logs error details and processing history

Mailbox Automation

Automated Mailbox Management Tool to capture and process email attributes to export into a work allocation system

  • Email metadata and status are stored for regulatory purposes
  • Identify different email types and sort based on subject line variations
  • Adapts to increased email volumes

Case Quality Review

Lightweight tool to capture inputs at the quality review step

  • Individual and team-level quality analysis to identify trends
  • Automated email notifications to data entry users with a direct link to case findings
  • Error categorization

AGGREGATE REPORTING

Report Authoring

End-to-end authoring of periodic and ad-hoc reports using robotic process automation, vision automation,  and Generative AI

  • SME-trained machine models to author report sections
  • Automated work allocation based on configurable business rules
  • Advanced quality analyses at an author and report level