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Medical Device Call Center

End-to-end Medical Device Call Center Management – Highly Trained Safety & Product Specialists

Our Medical Device Call Center Service can efficiently manage medical and product information requests, collect and evaluate adverse incidents and product complaints (PCs). Our specialists process and document incident reports and PCs in the agreed timelines to facilitate further information processing by respective departments. Our delivery centers are equipped to provide round-the-clock support with multi-lingual capabilities to engage with patients, healthcare professionals, and other stakeholders.

We are fully capable of providing the appropriate medical and product responses with auditable communications based on a strong understanding of the products. ClinChoice has experience in coupling our medical device call center capabilities with our in-house incident reporting operations to accelerate the submission of critical safety reports to health authorities.

Comprehensive Medical Device Call Center Solutions

  • Set-Up of Medical Device Call Center
  • Management of Call Intake, Triage, and Follow-Up
  • Documentation of Calls and Request Fulfillment
  • Transfer of Incident Reports, PCs, and Medical/Product Information Queries
  • Product Use Training and Support
  • Medical App Usage Support
  • Independent Quality Review of Calls
  • Creation And Maintenance of FAQs
  • Product Replacement and Refund Support Excluding Logistics
  • Training of MDCC Specialists