CASE PROCESSING & INCIDENT REPORTING

Safety System Management
Hosting, configuration, customization, and maintenance of leading pharmacovigilance, medical device vigilance, and cosmetovigilance systems for global and local compliance, adverse events analytics, and insight generation
- Data centers in the US and Europe ensure the highest levels of data protection
- Multi-tenancy models for highly scalable models that are up-to-date with the latest dictionary, feature, and system updates
- Highly experienced techno-functional consultants responsible for creating business rules, custom reporting, data migration support, training, and process optimization

Expedited Reporting Analytics
PV-system agnostic solution to capture expedited reporting requirements and determine over-reporting and under-reporting of expedited cases.
- Centralization of requirements gathering from global and local stakeholders to define expedited rules
- Daily report of missed alerts
- Periodic and ad-hoc reconciliation of cases with local safety officers and license partners

Case Reconciliation
Cloud-based web application to automate case reconciliation by comparing safety database listings with vendor/partner listings
- Simple user interface to upload listings
- Report-ready output with a timestamp and user email ID for traceability
- Logs error details and processing history

Mailbox Automation
Automated Mailbox Management Tool to capture and process email attributes to export into a work allocation system
- Email metadata and status are stored for regulatory purposes
- Identify different email types and sort based on subject line variations
- Adapts to increased email volumes

Case Quality Review
Lightweight tool to capture inputs at the quality review step
- Individual and team-level quality analysis to identify trends
- Automated email notifications to data entry users with a direct link to case findings
- Error categorization
AGGREGATE REPORTING

Report Authoring
End-to-end authoring of periodic and ad-hoc reports using robotic process automation, vision automation, and Generative AI
- SME-trained machine models to author report sections
- Automated work allocation based on configurable business rules
- Advanced quality analyses at an author and report level