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Medical Information Call Center (MICC) Solutions

End-to-End Medical Call Center Management

ClinChoice’s Medical Information Call Center Service can efficiently manage medical information requests, identify adverse events (AEs)/Incident reporting, and product quality complaints (PQCs). The specialists process and document AEs and PQCs in the agreed timelines to facilitate the product’s safety profile analyses. Our delivery centers are equipped to provide round-the-clock support with multi-lingual capabilities to engage with patients, healthcare professionals, and other stakeholders.

We are fully capable of providing the appropriate medical and product responses with auditable communications based on a strong understanding of the products.

ClinChoice has experience in coupling our medical information call center capabilities with our in-house case processing operations to accelerate the submission of critical safety updates to health authorities.

Our Services Include:

  • Set-up of Medical Information Call Center
  • Management of Call Intake, Triage, and Followup
  • Documentation of Calls and Request Fulfillment
  • Transfer of AEs, PQCs, and Medical Information Queries
  • Independent Quality Review of Calls
  • Creation and Maintenance of FAQs
  • Product Replacement and Refund Support
  • Training of MICC Specialists