Description

Job Description: 

• Installation of any network hardware and software as directed. 
• Screen network performance and report findings immediately. 
• Basic administration & monitoring of networking devices such as firewalls, switches, Access Points and VoIP system. 
• Work experience with DID, TFN, SIP, IVR, creation of call ring group, call flow development, call recording and voice mail management & providing support for Unified communication products like Cisco, Grand stream, Unify IPPBX and call center solutions is an added advantage. 
• Based on the client requirement, 24/7 onsite/remote support shall be provided. 
• Communicate with the business head and create technical solutions accordingly. 
• Maintain a standard SLA to provide technical support. 
• Interface with vendors to ensure they are delivering the best possible solution. 
• Address and resolve Helpdesk tickets with respect to hardware, software, and networking. 
• Guide users with simple step-by-step process to resolve reported technical issues.

Requirements

• Any graduate or post graduate having experience in networking. 

Years of Experience

Experience :

6 Months – 2 years